Privacy Policy

Ride O Rama respects your privacy and is committed to protecting personally identifiable information you may provide us through the website. We have adopted this privacy policy to explain what information may be collected on our website, how we use this information, and under what circumstances we may disclose the information to third parties. This privacy policy applies only to information we collect through the website and does not apply to our collection of information from other sources.
This privacy policy sets forth the general rules and policies governing your use of our website. Depending on your activities when visiting our website, you may be required to agree to additional terms and conditions.
We generally keep this privacy policy posted on the website and you should review it frequently, as it may change from time to time without notice. Any changes will be effective immediately upon the posting of the revised privacy policy.

1. Information we collect

• First and last name
• Billing and shipping address
• Phone number
• Email address
• Motorcycle details
For information and service enhancements, you can (but do not have to) provide us with:
• A unique password, if you register your account
• Payment card details, if you choose to save them for later use
• Preferences as to how & with which information we contact you
• Personal details such as your date of birth

2. How we use & share the information collected

We are the sole owners of the information collected on this website.The personal data you provide will be used to provide the information, goods and services offered through our business to you, for billing and order fulfilment. We will not sell or rent this information to anyone.
We may use your personal information to send you information about our products and services which you have requested from us by signing up to our newsletter. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by using the unsubscribe-function.

3. Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:
• See what data we have about you, if any.
• Edit any data we have about you.
• Delete any data we have about you.
• Express any concern you have about our use of your data.

4. Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at XXX YYY-ZZZZ or via email.

5. Contact Information

You may contact us as provided below if: (a) you have questions or comments about our privacy policy; (b) wish to make corrections to any personally identifiable information you have provided; or (c) want to opt-out from receiving future promotional correspondence, including emails, from us or our affiliated companies.

Contact Us

We will respond to your request and, if applicable and appropriate, make the requested change in our active databases as soon as reasonably practicable. Please note that we may not be able to fulfil certain requests while allowing you access to certain benefits, features and services offered on or through our Website.

Shipping Policy

1 .Operations: currently we only ship within India.

2 .Business Days: Monday through Saturday between 9am & 6pm. We are closed on Sundays and public holidays.

3 .Shipping Partners: FedEx and Professional Courier.

4 .Shipping Timelines: upon receiving your payment, the order will be processed and shipped on the same or within the next 2 business days. Orders received on Sunday or on public holidays will be processed within the next 2 business days. Express Shipping will take 1 to 3 business days and Standard Shipping will take 5 to 7 business days from the date of shipment. List of zip codes that qualify for express and standard shipping are listed here. Shipments may be delayed by unforeseen events.

5 .Shipping Rates: vary by product size/weight and destination. These are calculated automatically.

6. Shipping Confirmation: a shipping confirmation including carrier specific tracking information will be typically sent on the same or next business day by email and/or sms.

7.Additional Charges & Documentation: additional taxes, duties and documentation may apply for different states. This is borne by the customer and respective documentation should be provided during order processing.

8 .Shipping Changes & Cancellation: all changes & cancellations pertaining to billing address, shipping address, items and quantities are possible only while the order status is labelled “Order Received”. Once an order has a status of “Order Processed”, it cannot be cancelled or modified.

Return Process Flowchart – ROR

• Customer needs to initiate a return by generating a ticket from his/her account

• Download ticket and upload to Saral Accounts to generate Sales Return Voucher/Slip

• Send the Sales Return Voucher/Slip to the customer via email

• Customer will return the product along with original Invoice, Sales Return Voucher/Slip and Pre-Printed Address Labels

• Customer will ship the products through their own carrier or we will arrange our carrier

• We will arrange our carrier

• Inform our shipping agent